Dispatch & Inquiry
The 17th Arrondissement Atelier
We operate from a dedicated dispatch hub at 74 Place du Dr Félix Lobligeois, not a public showroom. This is a staging facility where equipment is inspected, vehicles are loaded, and quality control happens before a team ever leaves for a site. It ensures that your request is handled by a scheduler who understands building logistics, not a call center.
Direct line: +33 1 84 79 92 39. Voicemail transcripts are monitored for urgent dispatch outside standard hours for pre-booked clients.
Operating Cadence: Mon–Fri 08:30–18:00, Sat 09:00–13:00. Closed Sunday. We route westbound to La Défense and eastbound into the 8th/9th for same-day service windows, optimizing the 17th as a strategic base.
Scenario
A Batignolles client requests a 09:00 arrival. Dispatch routes a two-person team from the 17th via Rue de Rome, arriving at 08:55 with protective runners and HEPA equipment. No back-and-forth calls.
Internal Flow
Items move from staging racks to inspection table, then to van without cross-traffic. This minimizes prep time on-site.
Parking
Resident permits and loading zones pre-scouted. We advise clients to request temporary permits where possible.
Elevator
Freight reservations required in restricted buildings. Stair-only access adds 15% time allowance.
Pre-Qualification
Scope & Material Matrix
| Service Profile | Ideal Use-Case | Material Constraints |
|---|---|---|
| Apartment Routine | Weekly upkeep, touchpoints | General surfaces; avoid abrasives on lacquer. |
| Deep Clean | Post-renovation, seasonal | Behind heavy furniture, inside cabinets. |
| Specialist Care | Natural stone, heritage textiles | pH-neutral agents only; low-moisture methods. |
Room-Count Heuristic
- 1–2 rooms: 1 team, 2 hours
- 3–5 rooms: 1 team, 4 hours
- 6+ rooms: 2 teams, staggered
Product Logic
Stone: pH-neutral. Lacquer: No abrasives. Textile: Low moisture.
Trade-off
Pre-Visit Prep
- Clear countertops
- Secure pets
- Confirm parking
Intake Protocol
Response Protocol
Intake
Address, rooms, surfaces, access, constraints.
Review
2h acknowledgment. 4h quote (standard).
Quote
Line items for protection, inspection, travel.
Common Pitfalls
No Elevator Reservation
Can delay start. We include a pre-visit checklist in confirmation email.
Incomplete Access Details
Stair-only access adds 15% time allowance. Flag this early.
Micro-Scenario
Client in the 8th submits at 10:15. By 12:30 they receive a preliminary quote with two time windows for the next day.
Intake Panel (Internal View)
Helper: Selecting specific surfaces reduces back-and-forth.
Flexible timing offers a 5% discount vs. exact arrival.
Chemicals are labeled and logged for traceability.
Geographic Coverage
Paris & Inner Banlieue
Routing
- Paris 1–20: Standard routing.
- Banlieue: Boulogne, Neuilly, Levallois, Issy (by arrangement, travel fee).
Discretion
We minimize neighbor disruption via pre-scouted staging.
Elevator Policy
Freight reservation required. Stair-only adds 15% time.
Parking
Pre-scouted. Temporary permits advised where possible.
Insurance
Some buildings require proof. We provide a certificate on request.
Micro-Scenario
16th job requires freight elevator booking. Team arrives 10 minutes early to load without blocking residents.
Post-Visit
Quality Assurance
Quality is verified on an inspection table. Pass/fail tags are applied to surface finish, edge detailing, waste disposal, and protective material removal.
Feedback Window: 24 hours to report oversights. We return for touch-ups at no extra charge if within scope.
Touch-up Scenarios
- Mirror streaks 4h
- Baseboard scuffs Next AM
- Edge detailing On-site
Trade-off
Inspection Table
Pass/Fail tags on finish, edges, waste.
pH-Neutral Finish
Chemicals logged for traceability.
Transparency
Clients receive a photo of the completed space for records.
Method Note
Robustness Evaluation
We evaluate constraints, not claims. Access logistics, material chemistry, and time allowances are modeled before quoting. No fake metrics. The 17th base optimizes routing, but we account for real-world delays: elevator bookings, parking scarcity, and building policies.
Anchors
- Busy Executive (17th Arrondissement)
- Airbnb Host (Pre-arrival)
- Property Manager (Office Weekly)
- Family (Kids/Pets)
Trade-off Frame
Benefit vs. Cost & Mitigation
Price vs. Frequency
Weekly discount vs. One-time rate.
Mitigation
Commit to a 4-week trial to test cadence.
Speed vs. Depth
Express clean vs. Deep clean.
Mitigation
Use Deep Clean for seasonal, Express for maintenance.
Team Size vs. Disruption
One cleaner vs. Two.
Mitigation
Two teams for 6+ rooms to maintain window.
Products Used
Eco-friendly vs. Industrial strength.
Mitigation
We carry both. pH-neutral for stone/lacquer; industrial for post-construction (client-approved).
Pitfalls to Avoid
Direct Inquiry
Submit Request
Direct Lines
- Email: [email protected]
- Phone: +33 1 84 79 92 39
- Hours: Mon-Fri: 9:00-18:00
Location
Dispatch Hub
Westbound
La Défense access via 17th base.
Eastbound
8th/9th same-day service.